ABOUT AIRLINE TRAVEL:
Although many of our customers have traveled with their EMU Trike® using different airlines, we are not able, as a company, to 'guarantee' this service will be provided. We try to give you the most accurate information that we can but American Scooter Company cannot and will not be held responsible or liable for any refusal to fly with the EMU Trike®.
TIPS: We recommend that each traveler with an EMU Trike® (or any mobility scooter) contact the airlines at least 48 HOURS prior to the flight to learn of their requirements regarding mobility scooter service. Many airlines have a 'wheelchair card' or form that they request be completed. Be sure the airline representative understands that the EMU Trike® is indeed 100% ADA Compliant, will fit into cargo area in upright position, that it will remain upright throughout flight, weighs only 70lbs, the lithium-ion/polymer battery is secured to the unit (not removable), protected inside a NON-metal casing, bolted to the base to prevent movement during flight and capped with a secure non-conducive cover secured by 4 screws. Make sure the rubber cap is placed over the connecting terminal or completely cover terminal with tape.
NOTE REGARDING BATTERY WATT HOURS (WH): For batteries that are REMOVABLE, there is usually a limit of 300 Watt Hours because the battery is able to be taken with the passenger in the cabin as "carry on" and stored in the overhead bin or under a seat. However, because our battery is SECURED within the unit, it is NOT considered what airlines call "collapsible" (because the battery is NOT meant to be removed and carried) therefore airlines such as UNITED AIRLINES (according to their website) currently have no limit as to the Watt Hours of a single battery that is secured within the unit. The Watt Hours of our lithium-ion battery is 480WH (48V X 10AH).
ABOUT CRUISE TRAVEL
We have not yet heard of a customer being denied access a cruise ship with their EMU Trike®. In fact, several customers have sent us photographs of them riding their EMU Trike® on board and around the ports and islands they visited.
Mobility scooters must be declared at the time of booking your cruise, or as soon as the need is known, otherwise your scooter may be denied boarding. The doorway of a STANDARD cabin will be too narrow (about 23") to pass through in a mobility scooter or wheelchair. Passengers who require the use of a mobility scooter must occupy a fully "accessible" cabin or suite. Fully accessible cabins feature wider doorways (about 32") into the cabin and into the bathroom, as well as sufficient floor space for wheelchair maneuverability. The EMU Trike® is only 27" wide. Fully accessible balcony cabins may also feature ramp access to the balcony.
Most ships will require that you store and charge your EMU Trike® ONLY in your cabin. This is to ensure that all fire doors, corridors and elevator lobbies are kept clear for emergency evacuation. When parked throughout the ship, your EMU Trike® must be parked out of the way to allow safe and easy access by other guests and crewmembers.
Note: Crewmembers are not permitted to lift assistive devices.
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